FAQ Bosjoko

The minimum age to register and play on bosjoko is 18 years old. This is a strict policy we fully uphold to ensure our platform is used responsibly. During the KYC verification process, we will review your identification documents to confirm your age before any withdrawal is processed.

No, each user is only permitted to hold one bosjoko account. Registering multiple accounts using the same or different information is a violation of our terms of use. Duplicate accounts that are detected will be suspended immediately and any balance or bonuses may be forfeited. If you are experiencing issues with an existing account, please contact our support team for assistance.

To complete KYC (Know Your Customer) verification at bosjoko, you will need to provide:

• Copy of identity card (MyKad) — front and back
• Selfie holding your identity card
• Bank account proof (bank statement or banking app screenshot) for withdrawal verification purposes

The KYC verification process is typically completed within 1–2 business days. You will receive a notification via email or SMS once verification is complete.

To update your registered phone number or email, log in to your account and go to Account Settings. Click "Update Contact Information", enter the new number or email, and confirm the change via the OTP code sent to your previous contact. If you no longer have access to your old number or email, contact our customer support with proof of identity for manual processing.

Bosjoko supports a variety of deposit methods for the convenience of Malaysian members:

• Online bank transfer — Maybank2u, CIMB Clicks, RHB Now, Public Bank
• Digital wallet — Touch 'n Go eWallet, Boost, GrabPay
• Debit/credit card — Visa and Mastercard
• Cryptocurrency — USDT, Bitcoin, Ethereum
• Instant banking — FPX and interbank transfer

All deposit methods are processed automatically and your balance is credited within minutes.

Deposit limits vary by payment method. Generally, the minimum deposit is RM 30 while the maximum deposit per transaction is RM 30,000. For VIP members, deposit limits can be increased based on membership tier. If you require a higher limit for a transaction, please contact your VIP account manager or the customer support team.

First, wait up to 5–10 minutes as processing may occasionally take a moment during peak traffic. If your balance has still not been credited after 15 minutes, contact bosjoko customer support via live chat and include the following:

• Transaction reference number (TRX ID)
• Screenshot of payment proof
• Date, time, and deposit amount
• Payment method used

Our team will investigate and resolve the issue within 1 working hour.

Bosjoko does not charge any processing fees for deposits. You receive 100% of the amount you put in. However, some banks or digital wallet providers may impose a small charge on their end — this is beyond Bosjoko's control. We recommend checking your banking service's fee policy before making a transaction.

Bosjoko processes withdrawal requests within varying timeframes depending on the method and account verification status:

• Local bank transfer: 30 minutes to 2 hours (business days)
• Digital wallets (TnG, Boost): Usually within 15–30 minutes
• Cryptocurrency: 10–60 minutes depending on blockchain network confirmation

Accounts that have completed KYC verification enjoy priority in withdrawal processing.

The minimum withdrawal amount per transaction is RM 50. The daily withdrawal limit for regular members is RM 20,000. Platinum and Diamond VIP members enjoy higher daily withdrawal limits of up to RM 100,000. If you need to withdraw an amount exceeding the daily limit, withdrawals can be made across multiple transactions over different days, or contact your VIP manager.

A withdrawal may be rejected for several reasons:

• KYC verification is incomplete or documents are missing
• Bonus wagering (rollover) requirement not yet met
• Bank account details do not match the registered name
• Daily withdrawal limit has been reached
• Suspicious account activity requires additional security review

Check your notification email for details on the reason for rejection and the next steps.

New Bosjoko members are eligible for a highly attractive welcome bonus package:

• 100% first deposit bonus — up to RM 500
• 50 free spins for selected slot games
• 10% cashback for the first week of play

To claim your bonus, make your first deposit and the bonus will be automatically credited to your account within 5 minutes. The bonus is subject to a 10x wagering requirement before withdrawal.

Wagering requirement or rollover refers to the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM 100 bonus with a 10x wagering requirement, you must place wagers totalling RM 1,000 (100 × 10) using those bonus funds before they can be converted to withdrawable balance. Your wagering progress can be tracked in the "Promotions" section of your account.

Yes, you can choose to opt out of receiving a bonus by contacting customer support before making a deposit. If the bonus has already been credited but you have not yet started playing with the bonus funds, you may request to cancel the bonus via live chat. Once wagering activity has begun using the bonus funds, bonus cancellation is no longer permitted.

The bosjoko VIP Program is based on a loyalty points system earned from every wager you place. The more you play, the faster you level up from Silver to Gold, Platinum, and finally Diamond. Each VIP tier unlocks exclusive benefits such as higher withdrawal limits, special bonuses, greater cashback, and a personal account manager. Visit the page VIP for full details on each tier and its benefits.

Bosjoko offers over 1,200 games across a wide range of categories:

• Slot Games — over 800 titles from the world's leading providers
• Live Casino — Baccarat, Roulette, Blackjack, and Sic Bo with real dealers
• Bingo — multiple bingo rooms with different jackpots
• Table Games — poker, dice and classic card games
• Quick Games — crash games, keno and instant lottery

All games can be tried in demo mode before wagering with real money.

Yes, bosjoko is fully optimised for mobile devices. You can play directly through your smartphone's web browser without installing any software. For a better experience, download the official bosjoko app for Android and iOS from the Download. The app offers fingerprint login, the latest promotional notifications, and an interface specially optimised for mobile screens.

All games on bosjoko use Random Number Generator (RNG) technology certified by independent auditing bodies. Live casino games are run by real dealers in a live-streamed environment monitored by licensed regulators. bosjoko operates under a valid gambling licence and undergoes regular audits to ensure every game runs fairly and transparently.

The security of member data is bosjoko's highest priority. We protect your information through:

• 256-bit SSL encryption for all data transmissions
• Passwords are stored in an unreadable hashed format
• Servers protected with enterprise-grade DDoS protection and firewall
• Personal data is never sold or shared with third parties without consent
• Privacy policy compliant with Malaysia's PDPA standards

Read Privacy Policy for full details.

Two-factor authentication (2FA) is an additional security layer we strongly recommend for all members. To enable it, log in to your account, go to Security Settings, and select "Enable 2FA". You can use an authenticator app such as Google Authenticator or receive an OTP code via SMS each time you log in. With 2FA enabled, even if someone knows your password, they still cannot access your account without the second verification code.

If you suspect any suspicious activity on your account, take the following steps immediately:

• Change your account password immediately
• Contact bosjoko customer support via live chat to temporarily freeze your account
• Review your login history and transactions in account settings
• Ensure the registered email and phone number are still under your control

Our security team will investigate promptly and take the necessary action to protect your account.

If you are experiencing issues loading games, try the following steps:

• Refresh your browser page
• Clear your browser cache and cookies, then try again
• Make sure your internet connection is stable — use a reliable WiFi or 4G/5G data connection
• Try using another browser such as the latest version of Chrome, Firefox, or Safari
• Disable any VPN connections that may be interfering with access
• If using the mobile app, try logging out and logging back in

If the problem persists, contact support and include a screenshot of the error for a faster resolution.

The Bosjoko Android app can be downloaded directly from our website as it uses APK format. Follow these simple steps:

• Visit the page Download on your Android device
• Tap the "Download Android APK" button
• Go to Settings > Security and enable "Unknown Sources" or "Install Unknown Apps"
• Open the downloaded APK file and follow the installation instructions
• Log in using your existing bosjoko account

The installation process takes less than 2 minutes.

To reset your password, click the "Forgot Password" link on the Login. Enter your registered phone number or email, and an OTP will be sent to you. Enter the code and create a strong new password — use a combination of uppercase letters, lowercase letters, numbers, and symbols for best security. If you do not receive the OTP after 5 minutes, check your spam folder or contact customer support for immediate assistance.

Bosjoko is designed to run smoothly on most modern devices. The minimum requirements are as follows:

• Web browser: Chrome 80+, Firefox 75+, Safari 13+, Edge 80+
• Android: Version 6.0 and above with at least 2GB RAM
• iOS: iPhone with iOS 12 and above
• Internet connection: Minimum 5 Mbps for standard games; 10 Mbps or higher for HD Live Casino

For the best live casino experience, we recommend a stable WiFi or 4G/5G connection.